Order Returns

Returns and Exchanges accepted on merchandise within 30 days of receipt. 13% shipping, handling, and processing fee will apply to all return orders.

In the case you would like to return your items please email info@illumapen.com and we will send you a Return Merchandise Authorization (RMA) number via email including a Return Mailing Label (for US addresses only).

(International orders are responsible for return shipping rates.)

Please include your order number and full name and address of original order inside your returned package.

Once we receive your returned merchandise your refund minus 13% of original order amount will process in the original form of payment within three (3) business days. You will be notified by email when this transaction has taken place. Please note that your financial institution may require additional days to process and post this transaction to your account once the return has been processed on our end.a

Please note we offer 30 days to make a Return Merchandise Authorization request from time of order. Return requests made outside of these 30 days are subject to approval and/or partial credit or exchange per our discretion.  Returns, credits, and or exchanges must be accompanied by your orders complete physical returned product with all components and accessories, in original condition with original packaging.